General FAQ
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Cards
About Us
Getting started
Customer Support and Complaints
Products and Services
Payments
Cards
General
Security and Fraud
Fees
Card Payments
Ordering and Delivery
Activation and Setup
Card Access and Management
ATM Withdrawals
Security
Mobile App
Account
Authorised Push Payment Scams: Reimbursement Rules
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General FAQ
Cards
About Us
Getting started
Customer Support and Complaints
Products and Services
Payments
Cards
General
Security and Fraud
Fees
Card Payments
Ordering and Delivery
Activation and Setup
Card Access and Management
ATM Withdrawals
Security
Mobile App
Account
Authorised Push Payment Scams: Reimbursement Rules
Cards
General
What cards do you offer?
How many cards can I have?
What is a debit card?
What's the difference between a debit card and a credit card?
What is a virtual debit card?
What are the benefits of using a debit card?
What are the benefits of using a virtual card?
Can I choose between Visa and Mastercard?
In which countries can I use my cards?
Can I get the Moneff card in my country?
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Security and Fraud
How to change the PIN?
How to freeze/unfreeze the card?
How to report a fraudulent payment?
What to do if my card was lost or stolen?
What is 3DS and how do I authorise payments with it?
I have exceeded all my PIN/CVC tries, how to reset it?
What if I've forgotten my PIN?
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Fees
What are the fees associated with using the debit card?
Are there any charges for making purchases with the debit card?
What are the international transfer fees?
What are the exchange rates?
Card Payments
Why is my card payment still pending?
How to get a refund for something I bought?
I don't recognise a card transaction/withdrawal
I have exceeded my limit for contactless payments
How to cancel pending transactions?
I've been charged multiple times for the same transaction
Contactless payment doesn't work for my Moneff card
How long do refunds to my Moneff card take?
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Ordering and Delivery
How to order a card?
To which address card will be delivered?
How to change the delivery address after the order has already been placed?
When the card will be delivered?
Can I speed up my card order?
How to get a replacement card?
Will I get a tracking number?
My card didn't arrive
How to change the name on my debit card?
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Activation and Setup
How to activate a card?
How long does it take to activate my card after I receive it?
How to add money to the card?
How to setup PIN?
How do I set up Apple Pay/Google Pay?
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Card Access and Management
How to use a debit card to withdraw cash from ATMs?
What currencies does my card support?
How to label/name my cards?
How to find card details?
How to cancel/terminate the card?
How to set spending limits on my cards?
How do I replace or delete my virtual card(s)?
A transaction isn't showing in my account
What billing address should I use for card payments?
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ATM Withdrawals
How to check and change withdrawal limits?
I did not receive the correct amount of cash from the ATM
My card has been swallowed by an ATM
Why was my cash withdrawal declined?
An ATM didn't give me my cash
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