General FAQ
Go to moneff.com
Cards
About Us
Getting started
Products and Services
Payments
General
Currency Switching
Cards
General
Security and Fraud
Fees
Card Payments
Ordering and Delivery
Activation and Setup
Card Access and Management
ATM Withdrawals
Account Management
Security
Mobile App
Customer Support and Complaints
Authorised Push Payment Scams: Reimbursement Rules
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General FAQ
Cards
About Us
Getting started
Products and Services
Payments
General
Currency Switching
Cards
General
Security and Fraud
Fees
Card Payments
Ordering and Delivery
Activation and Setup
Card Access and Management
ATM Withdrawals
Account Management
Security
Mobile App
Customer Support and Complaints
Authorised Push Payment Scams: Reimbursement Rules
Cards
General
What cards do you offer?
What is a debit card?
What's the difference between a debit card and a credit card?
What is a virtual debit card?
What are the benefits of using a debit card?
What are the benefits of using a virtual card?
Can I choose between Visa and Mastercard?
In which countries can I use my cards?
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Security and Fraud
How to change the PIN?
How to freeze/unfreeze the card?
How to report a fraudulent payment?
What to do if my card is lost or stolen?
What is 3DS and how do I authorise payments with it?
I have exceeded all my PIN/CVC tries, how to reset it?
What if I've forgotten my PIN?
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Fees
What are the fees associated with using the debit card?
Are there any fees for international transfers?
What are the exchange rates?
Card Payments
Why is my card payment still pending?
How to get a refund for something I bought?
I don't recognise a card transaction/withdrawal
I've been charged multiple times for the same transaction
Contactless payment doesn't work for my Moneff card
How long do refunds to my Moneff card take?
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Ordering and Delivery
How to order a card?
To which address card will be delivered?
How to change the delivery address after the order has already been placed?
Can I speed up my card order?
How to get a replacement card?
Will I get a tracking number?
My card didn't arrive
How to change the name on my debit card?
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Activation and Setup
How to activate a card?
How long does it take to activate my card after I receive it?
How to add money to the card?
How to setup PIN?
How do I set up Apple Pay/Google Pay?
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Card Access and Management
How to use a debit card to withdraw cash from ATMs?
What currencies does my card support?
How to label/name my cards?
How to find card details?
How to cancel/terminate the card?
How to set spending limits on my cards?
How do I replace or delete my virtual card(s)?
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ATM Withdrawals
My card has been swallowed by an ATM
Why was my cash withdrawal declined?
An ATM didn't give me my cash
