Security and Fraud
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      1. General FAQ
      2. Cards
      3. Security and Fraud

      How to freeze/unfreeze the card?

      You can do it in the mobile/web app.

      In the web app

      • Go to Cards

      • Click on  ‘Freeze card' or 'Unfreeze card' next to the necessary card.

      In the mobile app:

      • Go to Cards

      • Select the necessary card and click on  ‘Freeze card' / 'Unfreeze card'

      Any card payments attempted with this card will fail until you click 'Unfreeze card'.
      If you're unable to unfreeze your card, please contact our support team.