3D Secure (3DS) is an additional authorisation for online card payments that helps fight against fraud. If a merchant requests it, you'll receive an SMS notification asking you to confirm if you're authorising a payment. You will have up to 5 minutes to decide.
If you didn't receive an SMS notification, please contact Support.
You can also use the mobile app push notifications to confirm your payments. Simply download our mobile app and log in to your account. Note that notifications on your smartphone should be enabled for the Moneff app.
Moneff Business has no control over which merchants require you to go through the 3D Secure process.
Feel free to raise a support request to check your card payments.