Cards

General

• What cards do you offer?
• What is a debit card?
• What's the difference between a debit card and a credit card?
• What is a virtual debit card?
• What are the benefits of using a debit card?
• What are the benefits of using a virtual card?
• Can I choose between Visa and Mastercard?
• In which countries can I use my cards?
• How do I top up my Moneff account?

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Security and Fraud

• How to change the PIN?
• How to freeze/unfreeze the card?
• How to report a fraudulent payment?
• What to do if my card is lost or stolen?
• What is 3DS and how do I authorise payments with it?
• I have exceeded all my PIN/CVC tries, how to reset it?
• What if I've forgotten my PIN?

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Fees

• What are the fees associated with using the debit card?
• Are there any fees for international transfers?
• What are the exchange rates?

Card Payments

• Why is my card payment still pending?
• How to get a refund for something I bought?
• I don't recognise a card transaction/withdrawal
• I've been charged multiple times for the same transaction
• Contactless payment doesn't work for my Moneff card
• How long do refunds to my Moneff card take?

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Ordering and Delivery

• How to order a card?
• To which address card will be delivered?
• How to change the delivery address after the order has already been placed?
• Can I speed up my card order?
• How to get a replacement card?
• Will I get a tracking number?
• My card didn't arrive
• How to change the name on my debit card?

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Activation and Setup

• How to activate a card?
• How long does it take to activate my card after I receive it?
• How to add money to the card?
• How to setup PIN?
• How do I set up Apple Pay/Google Pay?

Card Access and Management

• How to use a debit card to withdraw cash from ATMs?
• What currencies does my card support?
• How to label/name my cards?
• How to find card details?
• How to cancel/terminate the card?
• How to set spending limits on my cards?
• How do I replace or delete my virtual card(s)?

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ATM Withdrawals

• My card has been swallowed by an ATM
• Why was my cash withdrawal declined?
• An ATM didn't give me my cash