Card Access and Management
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      1. General FAQ
      2. Cards
      3. Card Access and Management

      A transaction isn't showing in my account

      There are a number of reasons why your transaction isn’t showing in your activity list:

      • The merchant might not accept cards issued in a different country. This is often the case in the US, where many businesses only accept US cards.

      • If it was an online payment, there might have been a technical issue. Try deleting your card details from their website, troubleshooting your browser making the payment again.

      • The shop or business you bought from never asked Moneff to authorise the payment. If your payment was accepted, the terminal you used your card at might have been offline. This might take some time to come through to Moneff — so bear with us and keep an eye on your activity list.