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Expected Payments

Expected Payments is a tool designed to ensure your incoming bank transfers settle into your account smoothly and without delays.

Below is a step-by-step guide to logging an expected payment via the Web Dashboard or the Moneff Mobile App.

Using the Web Dashboard

Step 1: Locate the Feature

  1. Log in to your Moneff Web Portal.
  2. On the left-hand navigation menu, click Accounts and select the specific currency account you are expecting the funds to arrive in (e.g., EUR).
  3. Look for the "Waiting for a payment to arrive?" prompt box located underneath your main account balance, and click the "Notify us about a payment" link.

Home with no expected payments

Step 2: Fill Out the Transfer Details

A pop-up window titled "Notify us about an expected payment" will appear. Fill out the following fields:

  1. Counterparty name: Enter the exact legal or business name of the person/company sending you the money (e.g., Name LTD).

  2. Expected amount & Currency: Type the exact numerical value and make sure the correct currency is selected in the dropdown.
  3. Description (Optional): Enter an internal note for yourself, such as the related Invoice Number (e.g., INV-2026-04).
  4. Supporting documents (Optional): Drag and drop your official invoice or billing agreement into the upload portal.
  5. Click Save button at the bottom of the form. 

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Step 3: Managing Open Claims

Once your claim is successfully logged, you can track its lifecycle or make adjustments directly from your main interface.

  • Locate the Active Queue: Look at the bottom-left column of your main Accounts page, directly beneath your active currency accounts, to find "Expected payments" ledger.

  • Open the Specific Record: Click directly onto the pending transaction name you wish to inspect (for example, clicking on Name LTD).
  • Editing: To update your instructions, click the Edit details button featuring the small pencil icon at the top of the panel. This re-opens the intake form so you can adjust the estimated amount, update the description line or upload a new supporting file.
  • Cancellation: lick the red Cancel expected payment button at the top right of the panel. This instantly removes the record.

New expected payment-1

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Using the Moneff Mobile App

Step 1: Locate the Feature

  1. Open the Moneff app to your main Home screen.
  2. In your Transactions section, tap the summary widget labelled "Money coming your way".
  3. At the bottom of the ledger screen, tap the "+ Notify about a payment" button.

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Step 2: Fill Out the Transfer Details

  1. Counterparty name (Sender): Enter the legal or business name of the paying customer. 

  2. Currency & Amount: Select the correct incoming currency from the dropdown and type the exact expected amount.
  3. Description (Optional): Add a personal reference note, such as the Invoice Number. 
  4. Supporting documents (Optional): Tap Upload a document to attach your digital invoice directly from your smartphone's files.
  5. Click Save.

Step 3: Managing Open Claims

To check the live status of an incoming wire later, simply tap the "Money coming your way" widget on your Home screen again:

  • Making an Edit: Open the specific transfer and tap the Pencil icon (Edit details) to correct the payment details or swap the attached invoice document, then tap Save. 
  • Cancelling: Open the specific transfer and tap the "X" icon ("Cancel") to remove the expected payment.