I have enough money in my account, but my payment isn’t going through. What’s wrong?

Sometimes we hold payments to check they’re genuine. This is how we make sure your money stays safe. We might hold payment if it’s a big sum or the transaction seems unusual.

If it looks like your payment is on hold or has been rejected, don’t try to make it again.

Contact us, and we’ll look into it for you. You can also let us know in advance that you’re planning to make an unusual payment, and we’ll make sure it goes smoothly.

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