The payee hasn’t received their money. What happened?

First off, double-check the transfer’s estimated arrival date.

GBP transfers from a UK bank can take up to 2 hours.

EUR transfers from the UK or SEPA region can take between 3 hours and 3 working days.

And SWIFT transfers can take up to 5 working days.

If it’s past the estimated arrival date and your payee still hasn’t received their money, talk to us. We’ll look into it for you.

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